Thank you for visiting the website of Premier Healthcare Germany. At Premier Healthcare Germany GmbH, we’re committed to protecting and respecting your privacy. 

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

By using our website, you agree to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to Arndtstrasse 16, 22085 Hamburg, Germany. You can reach us by telephone at +49 40 5379766-0.

Who are we?

We are Premier Healthcare Germany GmbH. Premier Healthcare Germany GmbH is an international patient management company. Its headquarters are in Hamburg, Germany. Patients from Arabic speaking countries can contact the Premier Healthcare Germany in Dubai (UAE) service office as well.  As an independent company, Premier Healthcare Germany specializes in organizing medical treatment and diagnostics in Germany and other European countries. Be advised: We are not a medical provider or an advertisement agency. Find more information about our company here.

How do we collect information from you?

We obtain information about you when you access or use our website and fill in our contact forms in order to get in contact with us and/or want to register for our newsletter.

What type of information is collected from you?

Some data are collected when you provide it to us. This could, for example, be the personal information we collect in the enquiry form and call-back form. This typically includes your name, address, phone number, email address, and further personal and medical information you will fill in. Filling in this personal data is fully voluntary. The data are stored for the period required to fulfill their intended purpose. Legal retention periods shall remain unaffected.

Other data are collected by our IT-systems when you visit the website. Those data cannot be directly linked to your actual identity and do not count as personal data. This would include for example most pages visited on our website or number of users of our website. When using our online content, the user is anonymous.

How is your information used?

We may use your information to:

  • Contact you by mail or phone to discuss your specific (medical) request. The information you provided gives us the possibility to prepare our first contact and put you in contact with the most suitable case manager in our company.
  • Send you a notification about our newsletter. We will not send you newsletters, before asking for your explicit approval to do so.
  • Part of the data is collected to ensure proper functioning of the website. Other data can be used to analyze how visitors use the website. 

Who has access to your information?

We will use the information received from the visitors who fill in a form exclusively for internal business purposes and will not sell or rent your information to any third parties. Only once your prior consent has been granted we will inform you about relevant news in our newsletter. We will not share your information with third parties for marketing and/or commercial purposes.

Third Party Service Providers working on our behalf: We may pass your information to third party medical service providers. However, when we use third party service medical providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will ask you to give permission before we share your data with third party medical providers. Please be reassured that we will not release your information to third parties beyond the Premier Healthcare Germany network who, subsequently, might use it for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with: We work closely with various third party medical providers in Europe. When you enquire about our services, the relevant third party product provider will use your details to provide us with feedback about possible treatment options and diagnostics needed.

Your options

You have the option to decide whether or not to receive information from us. If you do not want to receive our newsletter, you have the option to leave the specific box blank. If you are requesting our services, we require that we have the correct information to contact you by mail, phone or in person. Under the aforementioned circumstances, we will ask you to fill in some personal data.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post. You can change your preferences at any time by contacting us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone at +49 40 53797660.

How you can access and update your information

If you want to delete information you have provided to us in the past or change information we hold which is inaccurate or out of date, please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it., or write us at: Premier Healthcare Germany GmbH, Arndtstrasse 16, 22085 Hamburg. Alternatively, you can call us at : +49 (0)4053797660.

Many data processing procedures are only permitted if you provide explicit consent. You may, at any time, withdraw consent you have already given by sending us an  e-mail. The legality of data processed before your request to withdraw consent shall remain unaffected.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s handled securely. When you are on a secure page, a lock icon will appear on the bottom of most web browsers.
Sensitive and non-sensitive details (your email address, etc.) transmitted over the internet can never be guaranteed as 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security on our systems. In case of doubt about transfering sensitive data via internet, please call our company first and discuss about other methods to transfer data we can offer.

Use of 'cookies'

The Premier Healthcare Germany website uses cookies. 'Cookies' are small electronic pieces of information sent by an organization to your computer and stored on your hard drive to allow that particular website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalized service.
It is possible to switch off cookies by setting your browser preferences.  If you do not want Premier Healthcare Germany to recognize your computer, then you can set your browser to block cookies or delete them immediately from the hard disk, or at least warn you before storing cookies. Install a browser plugin such as the opt-out plugin available from  

Plugins and tools

Google analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.


Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Then the YouTube server is informed about which of our pages you have visited.

If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. Further information about handling user data, can be found in the data protection declaration of YouTube.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ and we encourage you to read the privacy statements on any other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have the same data protection laws as Germany. By submitting your personal data, you agree to this transferring, storing or processing of this information. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

This policy statement will be updated from time to time as necessary. We keep this Policy under regular review. This policy was last updated June 12 2018.